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How rq789 Handles Your Personal Information

When you open an account with us and use payment methods like JazzCash, Easypaisa, or Raast, we collect certain information to keep your account running and secure.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie TransparencyYour Right to Access & DeletePakistan-Focused Policy
rq789 How rq789 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply specific technical and procedural controls to keep your account data secure. Payments through JazzCash, Easypaisa, and Raast pass through encrypted channels, and your wallet credentials are never stored on our servers. Account logins use OTP verification to confirm identity at each session, reducing the risk of unauthorised access even if a password is compromised. We retain data only as long as it serves the purpose it was collected for, and we conduct periodic reviews to remove records that are no longer necessary.

Encrypted Payment Channels

Every JazzCash, Easypaisa, and Raast transaction is processed through an encrypted connection. We do not store your mobile wallet PIN or account credentials at any point.

OTP Account Security

Your account login requires OTP confirmation sent to your registered mobile number. This step applies each session and acts as a safeguard against unauthorised access attempts.

Data Retention Policy

We hold your data only for as long as required by the purpose it was collected for or by applicable legal obligations. Records past their retention period are securely deleted.

No Third-Party Data Sales

We do not sell, rent, or trade your personal information. Data shared externally goes only to processors completing your transactions, and they operate under strict confidentiality terms.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, update, or request deletion of the personal data we hold on your account, our support team can handle that directly. You do not need to fill out a form — just contact us through one of the channels below and state your request clearly. We aim to respond within a reasonable timeframe and will confirm once your request has been processed.

Live Chat Start a live chat session from inside your account to raise a data access or deletion request. Our team picks up the conversation and logs your request immediately.
Email Support Send your privacy request to our support email. Include your registered account details so we can verify your identity before making any changes to your data.
Account Settings Some data preferences — like marketing communications and cookie consent — can be updated directly inside your account settings without contacting support at all.

Common Questions About This Privacy Policy

Below are the questions we receive most often about how your data is handled on this platform. Each answer reflects how we actually operate — not a generic disclaimer.

We collect your name, contact number, and the payment details linked to your chosen method — JazzCash, Easypaisa, or Raast. We also log device type and session activity to verify your identity and secure your account.

We record transaction references so withdrawals can be matched to your account, but your mobile wallet PIN and full credentials are never stored on our servers. Payment processing is handled through encrypted channels only.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and provide a summary of the data we hold on your account.

Send a deletion request through live chat or email support. We process it after identity verification. Some records may be retained where required by law, and we will let you know if that applies.

Only where necessary to complete a transaction — for example, passing payment details to the processor handling your Raast transfer. We do not sell or share data for marketing purposes with outside parties.

Cookies keep your session active and remember basic preferences across visits. You can adjust or clear cookie settings through your browser at any time. Disabling cookies may affect how your account session behaves.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.